Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ap-perform.com. Please note that returns will need to be sent to the following address: 37 Ohiti Road, Crownthorpe, Hastings 4179, NZ

Once we receive your qualifying return and approve your refund, your refund will be credited to the original form of payment. In addition, please note the following: 

All returns are subject to validation and approval at AP Performance's discretion. If there is a discrepancy between the return policy and procedures printed on the original packing slip and the information provided above, the information provided above governs the return of your AP Performance purchase.

You can always contact us for any return question at info@ap-perform.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Return your product in its original packaging and unused within 30 days for a full refund or exchange. Contact us and we will do everything possible to help resolve.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ap-perform.com.